North West Castle Hotel

Amazing value for money. The pool, sauna & jacuzzi are great. Yes, perhaps could do with a little updating, and maybe a little cold - but, for the people that have moaned in previous comments…..!!! Honestly, the world seems to just be full of Karen’s these days. We had an amazing time, the games room is a great touch and all the staff were friendly. I don’t think you could find any better in the UK when you consider the value for money!

The accessible room (Room 61) was excellent. Very large and roomy. Twin beds, as requested. Plenty of space for my wife's electric mobility scooter. The bathroom was perfect - large and full "wet floor" room and shower. Bathroom very well lit. We were almost opposite the lift too. Modern TV. Breakfast had a good choice of hot and cold items. Our evening dinners were taken in the restaurant overlooking the Ice Rink. Very good menu choice and everything really enjoyable. Congratulations to the Chef & Catering Saff. I also made use of the excellent swimming pool. The main entrance has stairs, but we were able to use the rear entrance with no access problems, and dedicated Disabled Parking bays. All the Staff were extremely kind and helpful - a really professional team.

Lovely hotel - the rooms are looking dated now, they used to be so grand and a bit of money is needed to replace some carpets and furniture in the rooms as they are damaged, torn and look old. Staff are brilliant nothing is too much for them The pool is dated, it could be so much better. The breakfast is brilliant, so tasty and whilst there is a bit of chaos with regard to several staff approaching asking the same questions they genuinely are trying to make sure you have everything you need and are very hard working Reception staff are very helpful and polite The lady who deals with the little shop for curling was brilliant - went over and above to meet my request - thank you All in all a beautiful hotel that is absolutely ready for some refurbishing to make it the high class place it should be

The rooms were spacious and comfortable. The staff were welcoming and friendly and the food was good.. The hotel is ideally situated for visiting the area. I used the leisure facilities in the hotel which were perfectly adequate although could do with being modernised. The wifi worked very well for me throughout the hotel. The hotel was busy with guests from different countries which is gpod to see.

The staff were so friendly and helpful throughout the duration of our stay. The breakfast was fantastic! The leisure facilities were ideal for our family, the pool and jacuzzi are great! Our family room was a great size for us and 3 kids. It was great to have a proper bath in the bathroom to be able to bath the baby. The hotel is a 5 minute walk into Stranraer, great location! Staff so welcoming, very family friendly and clean place in a beautiful big building with beautiful gardens.